Refund policy

In accordance with UK consumer protection laws, you have the right to cancel your purchase within 14 days of receiving your order, without providing any reason.
To exercise your right to cancel, please contact us within this period.

✔️ Conditions for a Refund

• The item must be returned unused, undamaged, and in its original packaging.

• Proof of purchase (such as an invoice or order confirmation) is required.

• Once your request is approved, we will provide you with the return instructions.

🚚 Return Shipping Costs

Return shipping costs are the responsibility of the customer, unless the item is faulty, damaged, or incorrect.
We recommend checking return costs carefully before proceeding with a return.

💰 Refunds

Once the returned item has been received and inspected, the full purchase amount will be refunded to the original payment method within 7 business days.

If the product is faulty, damaged, or incorrectly supplied, we will cover all return shipping costs in accordance with UK consumer law.

📩 How to Request a Return

Please contact our customer support team at:
📧support@auraclothinglondon.com

Please include your order number and the reason for the return in your message.

⚠️ Promotional Items

Items purchased during limited-time promotions may be subject to different delivery times or special return conditions.
Any such conditions will always be clearly stated on the relevant promotional page.
We recommend reviewing these details carefully before placing your order.