Terms of service
📝 Terms & Conditions – Aura
These Terms and Conditions govern the use of our website and the contractual relationship between Aura and its customers.
By placing an order on our website, you agree to the terms set out below.
1. Company Information
Aura
Customer support email: support@auraclothinglondon.com
Operating market: United Kingdom
2. Scope of Application
These Terms and Conditions apply to all orders placed by consumers residing in the United Kingdom through our online store.
All contracts are governed exclusively by UK law, including applicable consumer protection legislation.
3. Products and Prices
All prices are displayed in British Pounds (£) and include any applicable taxes, unless stated otherwise.
Any additional costs (such as optional delivery upgrades) will be clearly shown during the checkout process before payment is completed.
4. Order Process
After placing an order, you will receive an order confirmation by email.
The contract is considered concluded once this confirmation has been sent.
We reserve the right to cancel or refuse orders in cases of technical errors, stock issues, pricing mistakes, or suspected misuse or fraud.
5. Payment Methods
We accept the payment methods displayed at checkout.
Payment must be successfully completed before the order can be processed and dispatched.
6. Shipping and Delivery
Orders are processed and dispatched within 24 to 72 business hours after payment confirmation.
Estimated delivery times are provided during checkout and may vary due to demand, promotional periods, or external factors beyond our control.
7. Right to Cancel
You have the right to cancel your purchase within 14 days of receiving your order, in accordance with UK consumer law.
Further details are available in our Returns & Refunds Policy.
8. Liability
Aura is not liable for delivery delays caused by circumstances beyond our reasonable control, including but not limited to carrier delays, weather conditions, or operational disruptions.
If a product is defective, damaged, or incorrectly supplied, please contact us so we can offer an appropriate solution in line with UK consumer rights.
9. Intellectual Property
All content on this website — including logos, images, text, designs, and graphics — is protected by intellectual property laws.
Any reproduction, distribution, or use without prior written consent is strictly prohibited.
10. Changes to These Terms
Aura reserves the right to amend these Terms and Conditions at any time.
The most current version will always be published on our website and will apply from the date of publication.
11. Governing Law and Jurisdiction
These Terms and Conditions, and any disputes arising from them or from the use of this website, are governed by the laws of England and Wales.
Any legal proceedings shall be subject to the exclusive jurisdiction of the courts of England and Wales, where legally permitted.