Shipping policy
🚚 Shipping Policy – Aura United Kingdom
At Aura, our goal is to ensure that your order is delivered safely and on time.
We work with trusted delivery partners and offer free shipping within the United Kingdom, with no hidden fees.
🕒 Processing Time
All orders are processed within 24 to 72 business hours after payment confirmation.
📦 Delivery Time
Estimated delivery time within the United Kingdom is 9 to 18 business days from dispatch.
Delivery times may vary during promotional periods, public holidays, or due to high demand.
✉️ Order Tracking
Once your order has been dispatched, you will receive an email containing your tracking number, allowing you to monitor your delivery online.
🌍 Delivery Area
We currently deliver within the United Kingdom only.
International shipping is not available at this time.
📦 Delivery Delays or Lost Parcels
If your order exceeds the maximum estimated delivery time or is considered lost, please contact us at:
📧 support@auraclothinglondon.com
We will open an investigation with our logistics partner.
If the parcel is confirmed as lost, you may choose between a full refund or a free replacement shipment.
📬 Incorrect or Incomplete Address
Please ensure that your delivery address is entered correctly and in full at checkout.
We are not responsible for delivery issues caused by incorrect address details provided by the customer.
If a parcel is returned to us due to an incorrect or incomplete address, re-delivery will only be arranged subject to availability.